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gontika's avatar
gontika
Explorer | Level 4
4 years ago
Solved

Storage says almost full, but it is not

Hello,

 

I ' m new here but i will need your help.

This is my storage that i can see thru this link https://www.dropbox.com/account/plan 🤔

 

But this is not real because i deleted all my files and i uninstalled the desktop app.

I have only one empty shared file.

 

Can anyone help pls?

Regards

Anastasia

Quota
Storage space
  • Walter's avatar
    Walter
    4 years ago

    Sure thing Anastasia - you've got :envelope: 

     

    At your convenience, please have a look at your email's inbox and we'll take it from there.

15 Replies

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  • Здравко's avatar
    Здравко
    Legendary | Level 20
    4 years ago

    Hi gontika,

    When you did you Dropbox application install, did you let Dropbox Backup on? 🤔🙂 If so, that's where the pointed content comes from.

    I hope you haven't let Dropbox Smart Sync too. If so, once you have uninstalled your application, some of backup content can get inaccessible. Navigate to your backup content here.

    Be more careful Anastasia. 😉

  • gontika's avatar
    gontika
    Explorer | Level 4
    4 years ago

    Sorry but I never let Dropbox Backup or Smart Sync on. The problem is still there 😫

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey gontika, sorry to jump in, but can you have a look at your account's homepage and let us know if you see any content there?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey gontika, could you also let us know if there's any folder listed in this page?

     

    Let us know if there's nothing there so that we can reach out via email to look further into this matter internally. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    In that case, can we reach out via email to have a further look internally gontika?

  • gontika's avatar
    gontika
    Explorer | Level 4
    4 years ago

    "In that case, can we reach out via email to have a further look internally?"

     

    Ofc Walter , any help from you it would be acceptable 😊

     

    Thanks

    Anastasia

About Storage Space

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