Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Storage says it is full, but it is not
Hi,
I'm new to these forums, so please bare with me.
I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time saying I am almost out of storage. No one else on my team sees this when they log in. I did previously have a large folder with a lot of images in it, however I have completely deleted that as well as deleted it from the trash.
When I click on the plan page, here is what I see:
Personal Dropbox spaceUsing 1.93 GB of 2 GB
Regular files (0 bytes)
Shared files (1.93 GB)
Unused space (74.18 MB)
I would love to speak with someone at DropBox directly, but it does not look like that is an option.
Can anyone please help?
Thanks in advance!
Hi jen2fe
You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team.
55 Replies
Replies have been turned off for this discussion
Hi there...where do I find that info. Sorry. I'm not finding this dropbox site very user friendly.
- Mark
Super User II
Hi Frustrated15
Does www.dropbox.com/account/plan show you as being under storage?
What is the exact error message you get?
I was told I was out of storage space. I deleted a ton of files. I know I'm under the limit, but Dropbox shows I'm still out of space. I'm the only user on this account, so it's not shared with anyone, unless they are referring to the different devices I'm using on this account. Anyone else with this issue? How did you resolve it? Thanks
I found the apparent problem.
Dropbox was trying to sync a large hierarchy of files to the Dropbox (probably because I copied it there by mistake).
It ran out of space before syncing completed, and the partial copy was invisible in my computer's file system.
Using the Dropbox website, I was able to erase the partial copy. (I stopped syncing before doing this, then restarted syncing after).
Everything seems to be back to normal now.
Thanks to those who responded to my query!
On the "plan" (https://www.dropbox.com/account/plan) page, I see this:
"Your Personal Dropbox account is fullUsing 3.25 GB of 3.25 GBRegular files (3.25 GB)Shared files (1.41 MB)"But the Dropbox folder on my computer contains only 270 Mb.-- D.R.The "quota" (https://www.dropbox.com/account/space) link in your message does not work.
-- David Rand
- Megan
Dropbox Community Moderator
Hi there, david_rand, wishing you a wonderful Monday!
The best way to check your account's quota is through our website. Can you check and let me know what you see there?
Sometimes, you might apply different syncing settings on the desktop app that won't show all of your files and folders locally.
Thanks! My dropbox folder contains only 270 Mb. (using the "Properties" window)
But I keep getting notifications that I am over my quota of 2 Gb.
WHY?
- Mark
Hi yoporla
Yes. If that file appears on www.dropbox.com/home it is in your account and so uses your space.
I found the not sync file, it's a shared file that I don't want to sync but I want to keep for use once in a while
Does it count as space on my Dropbox even though it is not on my computer or on my account?
