"This is an unlinked Dropbox" on my app's preferences on Mac Sonoma 14.5.

Thanks for the update, Larry.

Can you please give us the ticket number for your communication with our support team, so we can take a look?

Version 209.4.3647
Status: updating
All my files are zero bytes.

I have a ticket in with your support team that told me it would be 24 hours for a reply and it well past that. 

Not happy at all.

Sorry to hear that, dpdpdp and larryoz.

Can you also let us know which version of Dropbox you're using and what the sync status is?

You can see this info, by hovering over the Dropbox icon in your menu bar.

I have the same problem

I have exactly the same problem, but the message trail ends here.  Was the problem solved, and if so, how?

Hey James Burford!

I'd love to have a visual of your Sync tab when accessing the app's preferences, if you don't mind. 

Also, would you be able to send me a couple of screenshots from both of these Dropbox folders when you check their properties? 

Alternatively, this screenshot is from the directory Macintosh HD - Users - "username" - Dropbox (personal) (as you can see) 

When I follow this directory when I right click I Cannot see the dropbox options. However, if I make changes to my dropbox files via another device, the changes do appear across all devices - which is how we know dropbox should work. 

Is it possible that where dropbox/apple have made the choice to change where dropbox folders are sorted there has been big mistake. 

I have tried all possible fixes/reinstalls and reboots of both my device and dropbox in order to get the file extensions to work and that hasn't solved anything. 

Because there is no option to make available online/make online-only, I am quickly running out of space on my hard-drive, which is the issue we all got dropbox for in the first place! 

Hope these screenshots help you to find a quick solution 

This screenshot here is from the directory: Finder - Library - CloudStorage (as you can see)

This is where I can right click and see the dropbox options however clicking on any of those buttons gives the error screen "Your device couldn’t connect to the server. There may be a problem with the server or network."

If i make changes to these dropbox files on a different device, even though this is in the cloud storage folder, the changes do not appear here on this device. 

Please notice also at the top of the finder window "This is an unlinked dropbox". I have never seen this before until yesterday.

I will give you the other example in my next post 

Thanks, James.

Would you mind sending us a couple of screenshots of how your files appear in both of those locations, what you see when you right-click on files in both as well, so we can have a visual?

Hi Hannah . My guess is that no - I wouldn't have signed out of the desktop app. I would have simply just uninstalled it.