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Transcription for audio files in different languages not working
transcription feature not working!
Hi I uploaded a few audio files in different languages which worked fine for the cc caption transcription. Now any audio file takes ages pending transcription then won't work, even the ones it did a transcription for before. I am not sure how to resolve this issue, I have tried logging in and out, different audio files, different languages it just doesn't seem to work!
Thank you, Nancy 👍.
Today , 18 January 2024, I can happily report that the transcription malfunction issue on Dropbox.com is 100% resolved. Ben from the Dropbox advanced support team let me know that on 17 January the engineering team implemented some more changes and that seems to have resolved everything perfectly.
Thank goodness, I can’t do without Dropbox hugely impressive transcription function anymore.
I am very pleased with Dropbox’s customer support, here on the forum and via email. Also the engineering team was able to fix this serious issue in a matter of days. Thank you all!
With kind regards,Grover.
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I've been getting the 4-minute cut-off which others have described. My problem now is that I can't seem to go back and transcribe complete versions of the large number of 20 and 30 minute files that were cut off at 4 minutes. There are inaccuracies in the transcripts but I can mostly live with that for my purposes.
- Hannah
Dropbox Community Moderator
Hey Simon Heywood, the team is still working on this issue, however, can you try to re-upload any files that need transcribing with a different name, to see if that helps?
I could do that, and I guess it would work, but there's a *lot* of them and it would take a long time. If all else fails ...
This error appears to be happening again with all Dropbox video files I'm trying to have be transcribed (English). I'll either get a failure to load transcript error or an error that the transcription failed to generate.
- Hannah
Hey Colin Krueger, do you see the same error when trying from a different browser or a private browsing window as well?
- Yup, unfortunately. I've tried: New browser, new window, incognito tab, different browser, clear cache.
- Megan
Hey Colin Krueger, just checking in with you to ask if you're still going through the same problem.
If so, can I send you an email in order for us to have a closer look into this?
