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Trying to delete files, not working. I refuse to just buy more storage space.
I am trying to make space in my dropbox on my HP computer, since I am getting a warning about starting to delete files unless I buy more storage space. I absolutely do not want to buy more space! It is a good time to delete some unnecessary files. So now I am permanently deleting all my deleted files, one by one. At some point it does not allow me to delete any more of them. I get no message to explain why, it just does not function. I am pretty sure it just tries to force me to buy more space. Any thoughts on this? Or, do you guys know of any other cloud services that actually allow you to manage your own data?
4 Replies
Indeed, I am on the website.
- Rich
Super User II
I have deleted like 40% of the files I had yet the number is not going down
Are you deleting the files from your local Dropbox folder or through the Dropbox website? It matters, because if you're over quota and syncing has stopped, the Dropbox service won't know about any deletions you make in your local folder because it's not syncing. In such a case you should try deleting files through the Dropbox website. Doing so, the service will register the deletions immediately.
You can also try quitting and restarting the Dropbox application on your computer, as that could trigger a reindex and Dropbox would then see that files have been deleted.
And just to stress what Megan mentioned, there's no need to permanently delete files from your Deleted Files page on the website. Doing so won't reclaim any space because the space previously occupied by those files was already reclaimed when the files were first deleted.
I have deleted like 40% of the files I had yet the number is not going down
it is as if it is not being recorded.
- Megan
Dropbox Community Moderator
Hi Katriina1, let's jump right into this!
Keep in mind that you actually don't need to permanently delete files to clear up space. Simply deleting them is all that is needed.
You should be able to remove files and folders, in order to free up some of your space without any issues.
Do you experience any issues when you access your local Dropbox folder and try to simply delete your files? If so, can you visit your account online and try that way?
Let me know more, and we'll take it from there!
