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Un-syncing DELETED/MOVED folders instead of "un-syncing"!?!
I initiated a sync change on one our computers, un-syncing about 50% of various top level folders (and their contents) to that device. Then I noticed on our OTHER computers/devices those folders and MANY others were now missing!? Maybe Dropbox accidently "un-synced them everywhere" ... which it shouldn't have! I next logged into our Dropbox directly via browser and sure enough our entire directory structure was riddled with missing/incomplete/relocated folders
I have opened a support case for this, #26124591. But to date, only partial restorations have been made. I have since requested that our ENTIRE directory structure be correctly restored prior to March 5th, as that's the only way to resolve this huge mess Dropbox made of our files and ensure we get ALL our data back.
Does not instill confidence in Dropbox ... a caution to those of you un-syncing files/folders. Hope you have a recent backup of your own making at hand. If Dropbox can't restore your account folders/files accurately (or at all) your data be gone :-(
1 Reply
- Megan
Dropbox Community Moderator
Hi there, kenr, thanks for posting here today!
I'm sorry to hear that you're having issues with that. How did you unsync these folders from your device in the first place?
In any case, I was able to locate your existing support ticket, and it seems the agent has already moved forward with the restoration of your content.
If I were you I'd be waiting for the agent's update on this. Don't hesitate to update the ticket if you have more things to ask, or any other concerns. I understand how crucial this is for you, but rest assured we'll do everything that we can in order to assist, and help you.
If you need something else, please let me know and I will be more than happy to help every step of the way.
