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Forum Discussion
leadcro
12 months agoNew member | Level 1
Unable to delete a folder I own. "You don’t have permission to delete files in this folder".
Hi! I'm having difficulty deleting a folder I own. I keep getting an error message "You don’t have permission to delete files in this folder". There are no files in the folder and I have triple checked that I am the owner of the folder. I have also unshared it with any other members.
19 Replies
- Walter12 months ago
Dropbox Community Moderator
Sure thing leadcro - I've just sent you an email to investigate so please take a look at your inbox and we'll take it from there.
- leadcro12 months agoNew member | Level 1
Yes! Thank you!
- Walter12 months ago
Dropbox Community Moderator
Thanks for the screenshots and the additional information leadcro - much appreciated!
Would it be OK with you if we reached out via email to have a further look internally at this point?
- leadcro12 months agoNew member | Level 1
It throws out this message when I try to drag it into the newly made folder.
When I go to more options, here's what I get.
- Hannah12 months ago
Dropbox Community Moderator
Are you getting another permissions error? Can you send us a screenshot, please?
- leadcro12 months agoNew member | Level 1
I was able to create a team folder, but I'm unable to move the folder I want to delete over.
- Hannah12 months ago
Dropbox Community Moderator
Thanks for the update, leadcro.
I'd like to ask you to try something and then let me know if it works for you.
First, go ahead and create a new team folder in your team space.
Then, move the folder you're trying to delete into this new team folder.
And then go to Admin console > Content tab, and archive > delete the team folder you created.
Does that delete the folder inside?
- leadcro12 months agoNew member | Level 1
I can see that originally it was created as a Team Folder and then changed. I can also see who created the folder in "Activity" page. If that helps
- leadcro12 months agoNew member | Level 1
It still has the two people icon, and no matter which way I try to unshare it, it isn't able to be deleted. I tried changing the owner, unsharing it and then deleting the folder, but that didn't work either.
- Hannah12 months ago
Dropbox Community Moderator
That's pretty strange indeed. Does the folder still have the two people icon or just a plain blue folder icon now?
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