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NickH72's avatar
NickH72
Explorer | Level 4
6 years ago

unable to delete locked folder

Hi  i have a folder sent by a client a couple of years ago that i am unable to delete it is locked but when i get file info the lock icon i greyed out and i cant change any permissions and in t...
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Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hey NickH72, I'd be happy to help get to the bottom of this!

If the folder appears with a lock icon, it sounds like you have view only permission.

Can you check your account online and click the "Share" button to the right of the folder name so you can check the owner and the permissions you have for the folder?

To remove the folder from your account, I'd suggest trying the steps outlined here to remove the folder either temporarily (with the option to add back later) or permanently.

Let me know how it goes - thanks!

NickH72's avatar
NickH72
Explorer | Level 4
6 years ago

Hey Daphne 

thanks for the speedy reply

thats the odd part i will delete it from my online account but it never disappeaers from my folder, the drop down box always has it syncing and it eventually comes back into my online account

i tried again earlier to delete it so currently not in my online account 

i have attached the syncing part form the drop down the locked files from my folder and the info box showing the sharing permision part where it says fetching!!!

[IMAGE LINK IS BROKEN AND CANNOT BE DISPLAYED]

[IMAGE LINK IS BROKEN AND CANNOT BE DISPLAYED]

[IMAGE LINK IS BROKEN AND CANNOT BE DISPLAYED]

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Thanks for the screenshots NickH72!

    Can you try closing the desktop app and see if that allows you to delete the folder, or move it outside of the Dropbox folder? You can close the app by:

    1. Clicking the Dropbox icon in your menu bar.
    2. Click the profile pic/initials icon in the top right of the window.
    3. Choose "Quit Dropbox".

    If you get any errors, please send along a screenshot of this.

    Keep me posted!

    • NickH72's avatar
      NickH72
      Explorer | Level 4
      6 years ago

      Hey Daphne

      still no joy post quiting the app 

      they just copy to the desktop if i move them of of the folder and the original stays there locked smirking at me!

      no error messages unitl i try to delete it and its the Standard locekd error message

      [IMAGE LINK IS BROKEN AND CANNOT BE DISPLAYED]

      there are no suyncing errors 

      its still syncing saying it will take 2+ Days

      • Daphne's avatar
        Daphne
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 years ago

        Thanks for the screenshot NickH72!

        When you have the desktop app closed, from the "Get info" window can you click the small lock icon in the bottom right corner and uncheck the "Locked" option?

        If so, can you then try delete the folder again while the app is still closed?

        Let me know!

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