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NickH72's avatar
NickH72
Explorer | Level 4
6 years ago

unable to delete locked folder

Hi  i have a folder sent by a client a couple of years ago that i am unable to delete it is locked but when i get file info the lock icon i greyed out and i cant change any permissions and in t...
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Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for the screenshot NickH72!

When you have the desktop app closed, from the "Get info" window can you click the small lock icon in the bottom right corner and uncheck the "Locked" option?

If so, can you then try delete the folder again while the app is still closed?

Let me know!

NickH72's avatar
NickH72
Explorer | Level 4
6 years ago

nope the locekd icon is greyed out so i am unable to unlock it

in the sharing and permmisions part of the info box it always says fetching refering to the person who can read and write...

and the file is still syncing....alwasy syncing....

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    In this case, I'm afraid there's not much I can further suggest NickH72.

    If you aren't able to delete the folder when the desktop app is no longer running, then I'd suggest reaching out to Apple support to see if they can assist you with this.

    Perhaps this thread here might be useful for you, but please keep in mind to close the desktop app on your device so that it doesn't prevent you from deleting the folder due to trying to sync it.

    When the app isn't running on your computer, the Dropbox folder is like any other folder on your computer so the error message is originating from your OS.

    Sorry that I can't be of much further help with this, but please let me know if you have any other questions. 

    I hope this helps!

    • NickH72's avatar
      NickH72
      Explorer | Level 4
      6 years ago

      thanks Daphne

      thinking i may have to do something in terminal....

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