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pb59's avatar
pb59
Helpful | Level 5
1 year ago
Solved

Unable to edit a shared file with Excel Online

Hello, I shared an Excel file with someone and until last week, he could edit this file with Excel Online without problems. But for a few days, this option is no longer visible. I checked the file,...
edit
Microsoft Office
Web
  • Sam DBX's avatar
    Sam DBX
    1 year ago

    Hi there everybody,

     

    This issue should be fixed!

     

    If you're still having trouble, please let us know.

     

    Thank you,

    Sam 

acmq's avatar
acmq
Helpful | Level 6
1 year ago

For me the issues is also still there.

 

Sam DBX's avatar
Sam DBX
Icon for Community Manager rankCommunity Manager
1 year ago

Thanks for the feedback, everyone.

 

We identified yesterday that this issue is separate from the one on the status page. Good news is that our team is aware of it and working on a fix.

 

We'll share more updates shortly.

Thanks,

Sam

  • Sam DBX's avatar
    Sam DBX
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hi there everybody,

     

    This issue should be fixed!

     

    If you're still having trouble, please let us know.

     

    Thank you,

    Sam 

    • Anna881's avatar
      Anna881
      Helpful | Level 5
      1 year ago

      Hi Sam,

      For me it still doesn't work. 😕

       

      Regards, Anna

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hey Anna881, the issue should indeed be resolved, but if you're still having issues, can we send you an email, so we can take a closer look?

    • pb59's avatar
      pb59
      Helpful | Level 5
      1 year ago
      It works for me. Thanks !
    • cpma's avatar
      cpma
      Explorer | Level 4
      1 year ago

      I am having this issue - shared folder, members cannot edit Excel. Even I can't (I'm the owner). 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hey cpma, sorry to hear that.

         

        Can you let us know a bit more about the issue you're having?

         

        For example, are you and the members of the shared folder all using the web as well or iOS/Android devices?

         

        If you're using the Dropbox app, are you all on the most recent version of your OS and the Dropbox app?

         

        Can you also send us a screenshot of any errors you're getting?

         

        Thanks.

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