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Unable to edit a shared file with Excel Online
Hello, I shared an Excel file with someone and until last week, he could edit this file with Excel Online without problems. But for a few days, this option is no longer visible. I checked the file,...
Hi there everybody,
This issue should be fixed!
If you're still having trouble, please let us know.
Thank you,
Sam
Sam DBX
Community Manager
Community ManagerThanks for the feedback, everyone.
We identified yesterday that this issue is separate from the one on the status page. Good news is that our team is aware of it and working on a fix.
We'll share more updates shortly.
Thanks,
Sam
Sam DBXCommunity Manager
Community ManagerHi there everybody,
This issue should be fixed!
If you're still having trouble, please let us know.
Thank you,
Sam
Hi Sam,
For me it still doesn't work. 😕Regards, Anna
- It works for me. Thanks !
I tested it again now and it started to work! I guess the problem is solved in my case too! 😊
- Hannah
Dropbox Community Moderator
I'm really happy to hear that, Anna!
If the issue does return, please give us a shout.
Cheers!
Hello!
I am also having this same problem, would you be able to help me? 🙂
Hello and thank you for a super fast reply!
Here is a screenshot of the window. It shows that the edit is unavailable for clicking and I have checked with the person that has shared this with me that I should have rights to edit the file.
- Nancy
Thanks for the screenshot! If you click on the "Open in" button, below "Edit", are you able to open it with Excel for the web and edit it?
Thank you, from there I can edit! 🙂
- Nancy
That’s great to hear! The “Edit” button above is mostly used to edit PDF files on the Dropbox website.
If you need something else though, don’t hesitate to nudge me!
I am having this issue - shared folder, members cannot edit Excel. Even I can't (I'm the owner).
- Hannah
Hey cpma, sorry to hear that.
Can you let us know a bit more about the issue you're having?
For example, are you and the members of the shared folder all using the web as well or iOS/Android devices?
If you're using the Dropbox app, are you all on the most recent version of your OS and the Dropbox app?
Can you also send us a screenshot of any errors you're getting?
Thanks.
I use Chrome on a Mac and a PC. I do not know what others are using, but I can ask. There is no error message. You just can't edit. You'll see the cell number when you try to click into a cell to edit.
