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pb59's avatar
pb59
Helpful | Level 5
2 years ago
Solved

Unable to edit a shared file with Excel Online

Hello,

I shared an Excel file with someone and until last week, he could edit this file with Excel Online without problems. But for a few days, this option is no longer visible.

I checked the file, and he is still a member and have the rights to edit the file.

There seems to be a bug with dropbox itself, see for yourself : I tried to reproduce the error and I searched within my personal files in the menu "Shared" -> "Links" (by the way, the links listed are not shared files... but anyway...).I found 1 Excel file which have the same problem :

- when I click on the three dots on the right, I don't have the menu "open with..."

- when I click on the name of the file, it opens on a new tab, directly in Dropbox, and I don't have the menu "open with"

- when I am in this new tab, on the file, when I click on the arrow next to the blue button "Share", the submenu of this button loads, but there is also new options that load, and here appears my "open with" menu !

 

So in my opinion, there is a bug with the app. This is clearly not the expected behavior.

 

The only problem in the meantime is that the person to whom I shared the file with doesn't have the blue button "Share", and I didn't find any other button to trigger the loading of the menu...

 

What do you think ? Did anyone have the same problem ? Have you found a way to fix it ?

 

Thanks in advance.

edit
Microsoft Office
Web
  • Sam DBX's avatar
    Sam DBX
    2 years ago

    Hi there everybody,

     

    This issue should be fixed!

     

    If you're still having trouble, please let us know.

     

    Thank you,

    Sam 

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    That’s great to hear! The “Edit” button above is mostly used to edit PDF files on the Dropbox website. 

     

    If you need something else though, don’t hesitate to nudge me!

  • cpma's avatar
    cpma
    Explorer | Level 4
    2 years ago

    I am having this issue - shared folder, members cannot edit Excel. Even I can't (I'm the owner). 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey cpma, sorry to hear that.

     

    Can you let us know a bit more about the issue you're having?

     

    For example, are you and the members of the shared folder all using the web as well or iOS/Android devices?

     

    If you're using the Dropbox app, are you all on the most recent version of your OS and the Dropbox app?

     

    Can you also send us a screenshot of any errors you're getting?

     

    Thanks.

  • cpma's avatar
    cpma
    Explorer | Level 4
    2 years ago

    I use Chrome on a Mac and a PC. I do not know what others are using, but I can ask. There is no error message. You just can't edit. You'll see the cell number when you try to click into a cell to edit. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the update, cpma.

     

    Can you also confirm if you've tried different browsers or a private browsing/incognito window, to see if the behavior is different over there?

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