We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

Elaf's avatar
Elaf
Explorer | Level 3
4 years ago

Unable to open file after renaming it

I have a recording from jitsi app in my dropbox then after i changed the name of the recording the file won't open anymore ( saying there is an error importing the document from another app )????
Even through the recordings that i did no edit its name is perfectly fine and can be opened . What can i do to get this recording to open

4 Replies

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 years ago

    Elaf wrote:
    I have a recording from jitsi app in my dropbox then after i changed the name of the recording the file won't open anymore ( saying there is an error importing the document from another app )????

    When you renamed the file, did you remove the extension? Most systems use a file's extension to determine which application should be used to open it. If you removed the extension, your device likely won't know how to open the file. Rename the file and put the extension back on it, and it should open properly again.

  • Elaf's avatar
    Elaf
    Explorer | Level 3
    4 years ago
    Thank you for the fast reply ,
    How do i get the extension back on please ?
    Note: the app is in my phone do i use dropbox.com for this process?
  • Elaf's avatar
    Elaf
    Explorer | Level 3
    4 years ago
    I have followed the restore of previous version ( thinking i can get back to before i edit the name)
    Reached previous versions ( same as current one) i tried to open it and it says " files without extensions cannot be previewed "
    I keep pressing the download button but it wont budge .
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Elaf, thanks for reaching out to the Dropbox Community!

     

    Can you follow the steps here to rename the file and see if you can open it then?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!