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Tyto's avatar
Tyto
Helpful | Level 6
2 years ago
Solved

Unable to select multiple photos that are on different rows under Large grid and Grid views.

When I'm logged into my own Dropbox account through the website, I am not able to select multiple photos that are on separate rows under "Large Grid" and "Grid" views. The "List" and "Large List" ...
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for reporting this issue. It is still affecting some users at this time. Our Engineering team is aware and working on a fix. In the meantime, you can select a different view as a workaround. We will provide an update when we have more information.

     

    Thanks,

    Ben

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi everyone, hope you’re all doing great! 

 

Can any of you send me a screenshot of what you’re seeing exactly on your end? 

 

I tested this myself and everything seems to be working normally, so I’d like to make sure I haven’t misunderstood something. 

 

Let me know when you’re ready.

GloriMM's avatar
GloriMM
New member | Level 2
2 years ago

Have the same issue here.   Multi photo selection constantly glitches.  Can only select items in one or 2 rows and move or delete them.  Anything more, or trying to select multiple images in a folder that are not sequential, results in the same glitch.  When glitching, the screen either jumps up a few rows, or all selected items are cleared.    

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for keeping us updated on this, TN4!

     

    Are you still having this issue GloriMM and fossor or is it working for you as well?

    • fossor's avatar
      fossor
      Helpful | Level 6
      2 years ago

      Selecting files across grid rows does work for me now.

    • GloriMM's avatar
      GloriMM
      New member | Level 2
      2 years ago

      Multi image selecting is functioning again.   Thanks for correcting.  

      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hi Everyone,

         

        Thanks for reporting this issue. It is still affecting some users at this time. Our Engineering team is aware and working on a fix. In the meantime, you can select a different view as a workaround. We will provide an update when we have more information.

         

        Thanks,

        Ben

    • Isabel C.7's avatar
      Isabel C.7
      Helpful | Level 5
      2 years ago

      I am still having problems 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Isabel C.7, can you give me some additional info on this, please? 

         

        Are you referring to the initial issue mentioned by the OP? If so, keep in mind that we're still looking into this, as Ben, our Community Manager mentioned above. 

         

        We'll definitely update the thread once we have additional info!

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