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Tyto's avatar
Tyto
Helpful | Level 6
2 years ago
Solved

Unable to select multiple photos that are on different rows under Large grid and Grid views.

When I'm logged into my own Dropbox account through the website, I am not able to select multiple photos that are on separate rows under "Large Grid" and "Grid" views. The "List" and "Large List" ...
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for reporting this issue. It is still affecting some users at this time. Our Engineering team is aware and working on a fix. In the meantime, you can select a different view as a workaround. We will provide an update when we have more information.

     

    Thanks,

    Ben

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi everyone, hope you’re all doing great! 

 

Can any of you send me a screenshot of what you’re seeing exactly on your end? 

 

I tested this myself and everything seems to be working normally, so I’d like to make sure I haven’t misunderstood something. 

 

Let me know when you’re ready.

fossor's avatar
fossor
Helpful | Level 6
2 years ago

I have a screen recording that shows the process - selecting multiple files in grid view on one row, then attempting to select items from additional rows. I can email this if it's helpful.

  • fossor's avatar
    fossor
    Helpful | Level 6
    2 years ago

    This behavior appears to have been resolved. Can anyone else confirm?

    • TN4's avatar
      TN4
      Helpful | Level 5
      2 years ago

      Unfortunately still having the issue. It has been on/off for the last few weeks for me, with this past & current week being the worst so far.

      • TN4's avatar
        TN4
        Helpful | Level 5
        2 years ago

        Seems to be working now!

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