Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

JG1017's avatar
JG1017
New member | Level 2
2 years ago

Wedding video deleted? Please help!

Our videographer used Dropbox to store our raw wedding footage and shared that is was deleted by Dropbox. The original file was uploaded 1/15/2022. Is there any way to recover this footage? I have the link if anyone at Dropbox can actually help!
Delete
restore
Shared Links

1 Reply

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    JG1017 wrote:
    Our videographer used Dropbox to store our raw wedding footage and shared that is was deleted by Dropbox. ... Is there any way to recover this footage?

    Dropbox doesn't delete files. The videographer would have deleted it. Unfortunately, only the videographer would be able to recover the file, assuming it was deleted within the recovery period for their account.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!