Forum Discussion

almadenmike's avatar
almadenmike
Explorer | Level 3
3 years ago
Solved

Where is my Dropbox file?

I've been getting messages that my Dropbox is full and not syncing. I had uploaded one large file to Dropbox a few years ago and had done nothing else. I've decided I should try to download this f...
  • Jay's avatar
    Jay
    3 years ago

    If it's been over a year since you logged into the account, then it means that your account was most likely deactivated by Dropbox due to inactivity.

     

    Unfortunately, this means that it wouldn't be possible to recover the old account or the files within that account.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!