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Chandra exotik's avatar
Chandra exotik
Explorer | Level 3
5 years ago
Solved

Why can't I edit a file?

Hi there,

I wanted to ask, why I couldn't edit a member file that it clearly says i can edit it

 

looking forward to hearing from you,

thank you

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  • Jay's avatar
    Jay
    5 years ago
    This file is located in your root Dropbox folder, and isn't shared to any individual. Did you originally download the file they provided into your Dropbox account?

    Most likely, the file you're looking for is visible only via the site on this page.

6 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hi Chandra exotik, thanks for joining the Community!

    Is this file inside a shared folder that is visible on your account?

    Is it a file shared directly to your account? What type of file is it, and what error do you get when you try to edit it?

    Any other info or screenshots would be helpful!
  • Chandra exotik's avatar
    Chandra exotik
    Explorer | Level 3
    5 years ago

    Hi Jay,

    this is a shared file that has 3 to 4 members, but here says I'm the only member. the problem is once I edited this file nothing change in the owner file, any suggestion is needed. 

     

    Thank you

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    This file is located in your root Dropbox folder, and isn't shared to any individual. Did you originally download the file they provided into your Dropbox account?

    Most likely, the file you're looking for is visible only via the site on this page.
  • Paf13's avatar
    Paf13
    New member | Level 2
    4 years ago

    I share my Dropbox with a family member but I am unable to open or edit any files. When I try to open a document I get a white screen with a blue box in the middle. I use an app on my iPad.
    Thank you for any help.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hey Paf13, welcome to our Community! 

    What's the OS of the Dropbox app installed on your device? 

    Have you tried uninstalling and reinstalling the app?

    If you notice the same behavior, feel free to send me some screenshots of what you see on your end. 

    Thanks a lot!

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