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raziel79's avatar
raziel79
Helpful | Level 6
7 years ago
Solved

Why do my tags disappear when I set my files to online only?

Dear,  i have installed dropbox app on 2 macs, i have sync my box and i have used colored native tags system on first mac to tag some files with custom tags. It was correctly replicated on second m...
desktop
restore
sync
  • Walter's avatar
    Walter
    7 years ago

    Hey there raziel79, how are you today?

    As we don't currently have strong support for Mac OS's tagging feature (as you noticed the behavior is incosistent between 'Online Only' and 'Local' files), I wanted to thank you for the feedback and feature request for an option to be able to sync Mac's tags applied on files and/or folders across devices no matter what the state of those files is, be it 'Online Only' or 'Local'.

    Our dev team are always on the look for user input when creating our next versions of the Dropbox app and we're always looking for ways to improve our services. 

    Therefore, I will make sure your comments are passed along to them to express your interest in this. 

    If there's anything else I can assist with in the meantime, please let me know. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Thanks for the additional information D - I appreciate it.

I've just sent you a brief message to your Dropbox email address so we can have a further look into this. Once you get back to me there, I'll send this up to an expert for further investigation. 

Take a look at your inbox (ticket ID: 9038951) and we'll take it from there. Thanks!

raziel79's avatar
raziel79
Helpful | Level 6
7 years ago

Hi walter,

 

i have send you and a mail with a link to my screen cast, please let me know!

Best!

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