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SomeTechGuy's avatar
SomeTechGuy
Helpful | Level 6
8 years ago
Solved

With a 300k file limit does Dropbox really provide business solutions?

For many many years, I've been a Dropbox Pro member. During this time, they decided at some point, that 300,000 files is the maximum they will support. Now, I know what you are thinking. The ar...
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  • SomeTechGuy's avatar
    SomeTechGuy
    2 years ago

    I did not accept this as a solution (now fixed).  It doesn't solve anything and is factually incorrect.  At the time of your reply and this post, there is a baked in hard-limit in Dropbox that makes it unusable - and your support team refused to provide support to anyone with over 300K files.  Nothing in your response you marked as the "answer" addresses this in any way shape or form.  Wishing you had the answer isn't the same as providing one.

     

    The right answer was moving to Google Drive and getting an actual business grade cloud based file sync solution in place.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Generally speaking, the Dropbox desktop application is working more effectively with less than 300,000 files geekforlife, however I can see that our higher-level technicians are seeking a solution on this matter regardless of the file count. 
 
Additionally, I can see that they’ve messaged you back earlier today within the day, so I’m wondering whether you’ve had a chance to see their latest update. Please let me know here if you haven’t received that. 
 
Thanks again for keeping in touch & bearing with us as we're working to address that! 
geekforlife's avatar
geekforlife
Helpful | Level 6
6 years ago

Hi Jane,

Thanks; I did.

However, considering that all of your competitors, except Box (so far), have moved away from limited # files sync'd, I see no alternative to switching to OneDrive or Google as much as I do not want to.  It's nice to hear you say your team is finally looking beyond this limit, but the messages I get loud and clear from support is that Dropbox simply will not support, under any circumstance, sync'ing more than 300k files.  Considering that many trillions of photos alone are taken each year, this limit seems pretty stone age.

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