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idatopaz's avatar
idatopaz
Helpful | Level 5
2 years ago
Solved

“This file requested has been closed, deleted, or never existed”

My entire team is being affected by this issue. All of our links report this error message.  A bit about us: we are a mostly remote support team. All are working on different networks and browsers...
Error Messages
File requests
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Web
  • idatopaz's avatar
    idatopaz
    2 years ago

    Morning Rich, yes, this issue is now resolved 🙂 

MichaelErtelPub's avatar
MichaelErtelPub
New member | Level 2
1 year ago

This is a new file request. I am using the link to add to a button in Squarespace. I did this last year and it worked just fine, but this year that's not the case.

 

MichaelErtelPub's avatar
MichaelErtelPub
New member | Level 2
1 year ago

I believe I have found the solution to my problem. I think it was possibly in my code for the button. Still doesn't make sense that it would come up with that message. If the code was wrong I would think it would be a 404.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Does the file request work as normal if you access it directly from the Dropbox site and not via another site?

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