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Zandiver's avatar
Zandiver
Helpful | Level 5
2 years ago

1.84 GB mp4 sync stuck on "finalizing" during website upload

My iMac keeps freezing because it's having problems uploading and syncing a 1.84 GB mp4 file. I have v175.4.5569 of the desktop app installed. This has been going on for 3 days now. I've checked my p...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Zandiver, sorry to jump in here.

 

Have you tried quitting the Dropbox application and then restarting it from your Applications folder?

 

If you haven't already, make sure to restart the computer too.

Zandiver's avatar
Zandiver
Helpful | Level 5
2 years ago

I tried quitting the desktop app, then restarting my iMac. Dropbox is still "updating" the file. All other files sync okay, it's just that one file that's a problem. I have moved it to a different folder and renamed the file, but still it won't sync. I can play the video on my local system, but for some reason it just won't sync to Dropbox. I'm lost for ideas and hope one of you bright people will come up with a solution, or ways I can troubleshoot it.

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