Forum Discussion

Zandiver's avatar
Zandiver
Helpful | Level 5
3 years ago

1.84 GB mp4 sync stuck on "finalizing" during website upload

My iMac keeps freezing because it's having problems uploading and syncing a 1.84 GB mp4 file. I have v175.4.5569 of the desktop app installed. This has been going on for 3 days now. I've checked my p...
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Zandiver's avatar
Zandiver
Helpful | Level 5
3 years ago

I think you are right re it being something about the file itself. I tried zipping it and it stalled at 1.2 GB (out of 1.84) and then crashed my iMac. I will try stripping the audio out of the file so I can salvage something, then delete it.

Other than that, I love Dropbox and really appreciate the help I've had from this forum. Thank you.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Even if a file was invalid in some form, it should still upload to the site or in the app, which is why this is confusing. 

 

However, since even the zip failed, it could be something more fundamental, for instance, if the file was stored on a section of hard drive that is failing and it can't access a sector the file is on. 

 

Keep me updated with any new information you have.

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