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Tjador's avatar
Tjador
New member | Level 2
2 years ago

"1 file is unable to sync" error on sync status but "See Issues" option shows nothing.

Hi everyone, I could use some help on this   Dropbox pushed out an update to our user environment and it broke our integration and we are slowly starting to fix it. I have a user that has a file ...
desktop
Error Messages
sync
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for bringing this to our attention, Tjador.

 

If you simply hover over the Dropbox icon in the system tray, do you see the name of the file and the specific reason why this file cannot sync?

 

Otherwise, if you open the Dropbox folder, is it possible to locate any file that would have the blue circling icon on it, indicating that it's trying to sync?

 

Let me know what you find.

Kare Lindahl's avatar
Kare Lindahl
New member | Level 2
2 years ago

Hi,

 

I have the same issue and one of the 2 file names, but not why it is not syncing. To review all the files and folders for a file with a blue circle next to it is not practical, would take days or weeks. Is there another way of resolving this?

 

Thanks,

 

Kåre

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Kare Lindahl, thanks for posting here! 

     

    Do you simply see "2 files are unable to sync" whether you hover your mouse over the little Dropbox icon, and if you click on the same icon too? 

     

    If you could also clarify your app's version, and how long this has been happening for, I'd appreciate it. 

     

    Let me know more! 

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