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Tjador's avatar
Tjador
New member | Level 2
2 years ago

"1 file is unable to sync" error on sync status but "See Issues" option shows nothing.

Hi everyone, I could use some help on this   Dropbox pushed out an update to our user environment and it broke our integration and we are slowly starting to fix it. I have a user that has a file ...
desktop
Error Messages
sync
windows
Mickael L.'s avatar
Mickael L.
New member | Level 2
9 months ago

Yes, but no improvement
The "Issues form" eventually displays the issues, but after... maybe hours..
It seems once an issue is detected, the issues form is notified about it,
but it is only after dropbox tries .. and tries... and tries again, and finally gives up, the message is displayed.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey Mickael L., does this mean that the "view sync issues" option now shows you the exact issue? Can you send us a screenshot?

    Also, do you see the particular files in your account on dropbox.com? 

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