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Forum Discussion
11 days and my computer still has issues after upgrade from Essentials to Business
Upgraded from essentials plan to business and it screwed up my computer. What’s worse, I can’t get over how horrible Dropbox support has been. My case was forwarded to a “special team” 11 days ago and still not resolved. They can’t give clear instructions so I get completely stuck and send a loom video. They didn’t even bother watching the loom video to see where I was stuck yesterday and just asked if I completed the steps. NO BECAUSE YOU DID NOT SEND CLEAR INSTRUCTIONS. Support doesn’t even seem to know the product.
This is unacceptable Dropbox to hold someone hostage with your product , not being able to effectively use their computer for 11 days.
Your support needs to be more effective AND quicker. Only responding to people with poor instructions once every 24 hours (and taking weekends off) is abysmal customer service.
5 Replies
- Jay
Dropbox Staff
Hi Trishalinn, thanks for messaging the Community.
In general, as you've contacted the support team directly, they would be best placed to assist you further, since they have more access to your account details.
Do you have the ticket ID so that I can locate it on my end?
This will help me to assist further!
Sure, ticket #23507191
Any extra help you could provide to clarify instructions and/or expedite the process would be greatly appreciated since I won’t hear from Colin until Monday now.
