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foxglove_1's avatar
foxglove_1
Helpful | Level 6
3 years ago

A folder is not syncing to my local Dropbox folder

I am experiencing significant synchronization issues on macOS 12.6.1 Monterey. A specific folder within a shared directory is not being downloaded to my computer, despite being available in the brows...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey foxglove_1, thanks for letting us know about this.

 

Is the folder not appearing in your Dropbox folder at all?

 

Can you please take a look at this article, to make sure that everything is set up appropriately regarding the folder name? 

 

And also, what is the version and sync status of the Dropbox app?

 

You can see that by hovering your mouse over the Dropbox icon in your menu bar.

 

Thanks!

  • foxglove_1's avatar
    foxglove_1
    Helpful | Level 6
    3 years ago

    Hi Hannah,

    Dropbox version: 164.4.7914

    To clarify, the folder is not appearing in my Dropbox folder in the Finder, but it does appear in Dropbox on the web and when using the Android app. Additionally, the folder appears in the list found in Selective Sync via the Finder, but no amount of deselecting and re-selecting seems to make it appear in the Finder itself, and indeed a folder was removed when I manually copied one with the same name into the parent folder! See previous post for details.

    Additionally, Finder tags are not syncing correctly.

    I have reviewed the article and the folder name is not breaking any of the rules listed. It is syncing correctly for other users with whom the folder has been shared.

     

    Sync status: "Your files are up to date"

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi foxglove_1, are the other users on Mac devices?

       

      If the folder isn't downloading onto the Mac, but it does appear on the web, then there is an issue with the folder name somehow. 

       

      Could you provide the full folder name here, if the information isn't too personal?

      • foxglove_1's avatar
        foxglove_1
        Helpful | Level 6
        3 years ago

        Hi Jay,

         

        The only thing which would seem to set this folder apart from the rest is an ampersand ("&") in the filename. In fact, a second folder with a related name that also has an ampersand has disappeared as well, one that I actually created. However, the folders with this character in their filenames appear in the Finder for other users (they are also using some iteration of macOS). Ampersands should be valid characters, according to the article that Hannah linked earlier, and there don't seem to be any trailing spaces.

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