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foxglove_1's avatar
foxglove_1
Helpful | Level 6
3 years ago

A folder is not syncing to my local Dropbox folder

I am experiencing significant synchronization issues on macOS 12.6.1 Monterey. A specific folder within a shared directory is not being downloaded to my computer, despite being available in the brows...
desktop
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foxglove_1's avatar
foxglove_1
Helpful | Level 6
3 years ago

Hi Jay,

 

The only thing which would seem to set this folder apart from the rest is an ampersand ("&") in the filename. In fact, a second folder with a related name that also has an ampersand has disappeared as well, one that I actually created. However, the folders with this character in their filenames appear in the Finder for other users (they are also using some iteration of macOS). Ampersands should be valid characters, according to the article that Hannah linked earlier, and there don't seem to be any trailing spaces.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey foxglove_1, sorry to jump in here, but could you try renaming these folders, temporarily as a test, and let us know how it goes? 

  • foxglove_1's avatar
    foxglove_1
    Helpful | Level 6
    3 years ago

    Hi Walter,

     

    Thank you for your patience. I was waiting for the project to end before experimenting with any folder names. Now that it has, I've gone back in to check, only to find that someone else on the project had changed the ampersands to the word "and" themself. But alas, this did not make them appear for me in the Finder. I once again made the entire parent folder appear offline, as well as deselected and re-selected one of the folders in Selective sync (pausing and un-pausing Dropbox syncing each time in between), but the folders stubbornly refuse to appear, and nothing is listed in the "Sync Issues" window either.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for keeping us in the loop on this foxglove_1

       

      May we reach out via email to have a further look internally at this point? 

      • foxglove_1's avatar
        foxglove_1
        Helpful | Level 6
        3 years ago

        Walter Yes, of course.

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