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foxglove_1's avatar
foxglove_1
Helpful | Level 6
3 years ago

A folder is not syncing to my local Dropbox folder

I am experiencing significant synchronization issues on macOS 12.6.1 Monterey. A specific folder within a shared directory is not being downloaded to my computer, despite being available in the brows...
desktop
Dropbox Plus
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey foxglove_1, sorry to jump in here, but could you try renaming these folders, temporarily as a test, and let us know how it goes? 

foxglove_1's avatar
foxglove_1
Helpful | Level 6
3 years ago

Hi Walter,

 

Thank you for your patience. I was waiting for the project to end before experimenting with any folder names. Now that it has, I've gone back in to check, only to find that someone else on the project had changed the ampersands to the word "and" themself. But alas, this did not make them appear for me in the Finder. I once again made the entire parent folder appear offline, as well as deselected and re-selected one of the folders in Selective sync (pausing and un-pausing Dropbox syncing each time in between), but the folders stubbornly refuse to appear, and nothing is listed in the "Sync Issues" window either.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for keeping us in the loop on this foxglove_1

     

    May we reach out via email to have a further look internally at this point? 

    • foxglove_1's avatar
      foxglove_1
      Helpful | Level 6
      3 years ago

      Walter Yes, of course.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi foxglove_1! Hope you don’t mind me jump in. 

         

        I just opened a ticket for you. Please reply back to it, when possible, and we’ll take it from there.

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