Forum Discussion

Joe F's avatar
Joe F
Helpful | Level 6
6 years ago

Access to "Folder" is limited

In the last day or so, I have started to get this error message whenever I try and move a local file: "Access to "Folder" is imited We'll keep access to file.tmp the same. Add people to FOLDER to...
desktop
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sync
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey everyone, thanks for all your reports. 

 

This security feature started becoming available with the updates to the desktop app near the end of September, which is why you all are noticing it now.

 

We do appreciate the time you've taken to share your feedback with us and, if you have any other thoughts on, just give us another nudge. 

 

Thanks again!

Megabyte3000's avatar
Megabyte3000
Helpful | Level 5
6 years ago

Lusil this is an absolutely outrageous response. Dressing up a bug as a feature? Is that really what you are resorting to here?

Can you please take this seriously and get this bugged warning removed, or at least let us toggle it off on the tenant if you want to keep pretending it is a useful feature.

 

I have users who are having to click through this warning literally over 100 times per day.

Do you represent Dropbox when you say this is ok and normal? Or have you gone rogue and you are just trying to manage your KPI's?

  • zherbert's avatar
    zherbert
    Helpful | Level 5
    6 years ago

    Seriously, it's become such an issue, we are considering switching to google drive or one drive so we can get our jobs done.  KEEP THE TICKET OPEN LUSIL!!!!

  • Kashuey's avatar
    Kashuey
    Helpful | Level 6
    6 years ago

    Dropbox, I find your response tone deaf.  Clearly there is a usibility problem with this "new feature".  My users are losing valuable time navigating past this dialog box.  We generate 100s of files programatically in the dropbox folder at a time.  The work around is to turn Dropbox off.  Again we are paying for Dropbox Business Advanced and it is unuseable.  If this is not fixed we will be forced to look for another solution.

  • netsquire's avatar
    netsquire
    Helpful | Level 6
    6 years ago

    Same problem starting recently in macOS. Thanks for starting this thread Joe F. I contacted Dropbox and was told that it's a feature and that I can tell the Finder to not warn me anymore. However, there's no option to turn off future warnings. I'm awaiting a response but this was clearly recently added and the support team didn't get the memo.

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