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Sergef's avatar
Sergef
New member | Level 2
5 years ago

Access to my files when my Dropbox account is full?

Hi,

 

I have no more acess my files because my Dropbox is full. I'm encouraged to upgrade it. But I don' want tu upload any files more, I just would like to have access to those which are already there in order to donwnoad them on my PC. What should I do?

Thanks a lot

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16 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Liv Julie Sordal, welcome to our Community.

     

    You shouldn't have issues accessing your account and your files, even if your account is over its quota.

     

    Can you try from this page, to see if you can access your files?

  • Marcos989A's avatar
    Marcos989A
    New member | Level 2
    2 years ago

    I have not attempted to use my Drop Box Basic Plan for >2 years.

    I am now wanting to use DB on my new laptop.

    DB reports my DB is full.

    I have DB installed on my phone & laptop.

    How do I access the data in my DB account to delete data and unshare some files/folders?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Marcos989A, thanks for posting to the Dropbox Community!

     

    Even if your account is full, if you're able to login to your account, you can still access your files from the "all files" page on dropbox.com.

     

    Can you try and let me know how it goes?

  • JStar's avatar
    JStar
    New member | Level 2
    2 years ago

    Hi,

     

    I have a basic plan and the storage has gone slightly over - I don't want to pay for an upgrade I just want to move some stuff out so it stays within it's limit. 

    But it doesn't give me that option - just keeps telling me to upgrade to a subscription - anyone know how I accesss my account and move some stuff out please?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there, JStar, thanks for reaching out to us.

     

    Are you currently logged in to the Dropbox account in question?

     

    If so, you should be able to access your files from your "all files" page, in order to delete them.

     

    I hope this helps!

  • Lori H's avatar
    Lori H
    New member | Level 2
    2 years ago

    Thank you, Hannah! I had the same problem, and was able to see my Dropbox contents from the website you included!

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