Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

bluespiano's avatar
bluespiano
Explorer | Level 3
3 months ago

Accessing my files on my computer is slow

I have plenty of storage space on my PC. I am trying to access my Dropbox files via File Explorer, but it seems that all of my Dropbox files are in the cloud, and that makes it very slow. Also, m...
desktop
sync
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hi bluespiano, thanks for posting today!

Are the files marked as online-only in Explorer? You can tell this by the sync icon next to the files.

What is the current status of the Dropbox desktop application? You can see this when clicking the icon near the clock in the system tray.

This will help me to assist further!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!