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StarDust1004's avatar
StarDust1004
New member | Level 1
3 months ago

After a recent desktop app update, my files aren't syncing correctly

After Dropbox update couple of days ago (2025-01-31 now), my home and work place have diffrent verion of drobox and each machine continues to up and down like a hell.  Plz take a look and fix this ...
desktop
sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Are you able to update the Dropbox desktop application on the work computers?

Are those machines managed by the IT team, and if so, would they be able to update the app for you?

StarDust1004's avatar
StarDust1004
New member | Level 1
3 months ago

We are IT  company, our engineers already tried to update Dropbox app. Second issue is our data is bit huge so everytime we reinstall we have to wait 2~3 days to complete the sync. so it is not an easy descision to make.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

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