Forum Discussion

jwdoom's avatar
jwdoom
Helpful | Level 6
7 months ago

After the latest iOS mobile app update, my offline files have been re-syncing.

I upgraded to version 428.2 yesterday and now my Dropbox app always shows my offline files as queued for resync when I launch the app.  I just tested it by syncing my files, then closing and relaunch...
iOS
Mobile
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey there, jwdoom​, I'd be happy to help! 

If you haven't already, I'd like for you to try to clear the app's cache. 

You can do this by following these steps: 

- Open your Dropbox iOS app.
-Then click your "Account" tab.
-You should see your gear icon at the top right part of the page.
-If you scroll all the way to the bottom of that page you should find "Clear cache".

Once you try this, please try restarting both your phone and the app. If the behavior remains the same, I'd appreciate a few screenshots in order for me to have a visual of your offline files. 

I'll be waiting for your updates!

  • jwdoom's avatar
    jwdoom
    Helpful | Level 6
    7 months ago

    Hi Megan, thank you for your suggestion.  I just followed your instructions, but nothing changed.   Probably because as Zac pointed out this is an intended behavior.  

  • PaperQueen's avatar
    PaperQueen
    Helpful | Level 6
    6 months ago

    Thanks for the clear steps, Megan. Clearing the cache and rebooting solved the problem for me. 

    Weird behavior—having the blue sync icons appear—since the current iteration of files were accessible on other devices and on Dropbox via a web browser. 

  • Klaus7's avatar
    Klaus7
    Helpful | Level 5
    6 months ago

    This does not work for me on my iPad! I have the the same strange behavior as before!

    • Neal's avatar
      Neal
      Icon for Community Manager rankCommunity Manager
      6 months ago

      Hi Klaus7​,

      I've looked into this and our team have advised me that in this case it’s not redownloading the files, it’s refreshing the folder and metadata but Dropbox uses the same icon for both states, just the text changes. The subtitle text should also make this clear - it’ll explicitly say when it’s downloading.

      • Klaus7's avatar
        Klaus7
        Helpful | Level 5
        6 months ago

        Thank you for the explanation. But I found the old behaviour better! The refreshing takes a few minutes if one has many files offline and the new downloaded files are shown as downloaded earlier than the old files (which are only refreshing). Strange behaviour in my eyes! 😭

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