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sushidestroyer's avatar
sushidestroyer
New member | Level 2
1 year ago
Solved

All of my photos are uploading again to my Dropbox app, after restoring my iPhone.

Hi, I use Dropbox Plus on my work computer and iPhone (just used as a camera). I have restored the iPhone, which involved copying the photos back to it. Dropbox is now trying to sync all of the photo...
Camera uploads
iOS
Mobile
sync
  • Nancy's avatar
    Nancy
    1 year ago

    Hey sushidestroyer! Welcome to our forum. 

     

    Do you mean that you’ve enabled camera uploads on your iPhone and the Dropbox mobile app is trying to automatically upload your previous photos again, even though they’ve been uploaded to your account already?

     

    If yes, what I can perhaps suggest is to clear the Dropbox app’s cache (from the Account tab > gear icon), turn off camera uploads for now and log out of the Dropbox app. Is the app still uploading the photos after logging back in again? 

     

    If not, you can go again to your camera uploads settings and set it to upload/back up “new photos only”.

     

    Let me know if that helps.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
1 year ago
sushidestroyer wrote:

I have restored the iPhone, which involved copying the photos back to it. Dropbox is now trying to sync all of the photos again.

Just to add... that's likely why it's happening. It doesn't matter that they're the same photos. Copying them back to the phone makes them look like new photos added to the camera roll, so Dropbox uploads them.

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