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Forum Discussion
All of the sudden I can't attach files from Dropbox in emails
For some reason, I can no longer attach files from my Dropbox folders. When I go to attach a file and click on Dropbox it now only brings up recent history. It has always pulled up my entire folder system but now I can't see them. I use a Macbook Pro and this is the case with both Mac Mail and also Outlook. The Dropbox icon is not showing up in my Favorites sidebar. If I go to the app icon on the top of the screen I can go to my folders but I can't get there from email. I used to be able to open Finder and Dropbox was in my Favorites list and I could get to it there but I can't any longer. Thanks for your help!
John
26 Replies
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- Has there been any resolution here?
I've been having this issue for months. Thought it was an issue with my phone but I bought a brand new phone and am still having this issue.
Really disappointed in this being an issue with Dropbox.
Integration with Gmail is kind of the whole point of Dropbox. - Megan
Dropbox Community Moderator
Hi Yannalfo, thanks for posting here, how are you today?
Due to recent OS changes and changes with the Gmail app, the option to `Attach From Dropbox` is no longer available.
I'd encourage you to start the email from Dropbox app following these steps:
In the Dropbox app go to the overflow menu (3 dots)
Select: Send Copy of File
Select: Gmail
Compose email and click send
Keep in mind that our team is aware of how this problem is affecting your work, however I don’t have a specific timeline right now, but I’ll let you know as soon as I have an update.Thanks!
- Yikes. I send attachments most commonly on reply emails, sending from the Dropbox app isn't a viable solution.
At least I now know I can stop trying to fix this issue.
Unfortunately, I'll have to find an alternative solution to Dropbox. It was a good run lol - I have the exact same issue and as mentioned above replying to an email is when I use the attach file from Dropbox so the solution you are offering is not really a solution. Please fix this asap as I, along with thousands of others, will have to move to a different cloud storage option. Thanks.
Danny, I switched to Microsoft OneDrive and have no complaints.
- Im having the same issue from my I-phone 14 pro. I can access directly from the Dropbox app but when i use the “attach a file” from inside an email and go to the dropbox location it says the folder is empty.
