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AL08's avatar
AL08
New member | Level 2
4 years ago

Android Scanner Creating Pixelated PDFs

I have been using the scanner feature on my Android device to create PDF documents for quite a while. After a recent update, the scanner is creating distorted files with pixelation when I use the Bla...
Android
Mobile
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Phil W.9, thanks for the nudge here and sorry to see you're having trouble scanning your files with the Dropbox app.

 

Have you tried clearing the Dropbox app's cache from the settings, to see if that helps?

JustinBelshire's avatar
JustinBelshire
New member | Level 2
3 years ago

Nothing I have tried has fixed this pixel distortion issue. Even trying to revert back to an old version of the app does not fix it.

 

Is there an official fix yet?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry to see you're having this issue JustinBelshire.

     

    Can you let us know what kind of troubleshooting steps you've tried so far?

     

    Have you tried uninstalling and reinstalling the app at all?

    • sashk0's avatar
      sashk0
      Helpful | Level 5
      3 years ago
      Dear Dropbox support team, this issue persists and can't be resolved by reseting the app or clearing cache.

      It is really irritating and has been on your side for month already, so I would like to see the bug ticket # you've risen for your developers team to solve it. Not senseless answers.
      I doubt that ticket even exist and they are aware of this bug.

      Thank you!
      • Nicolas_Laszlo's avatar
        Nicolas_Laszlo
        Helpful | Level 5
        3 years ago

        Hi, I'm experiencing the same issue for 2 months, have opened a ticket that has been prematurely closed by support team which invited me to stop using PDF format as it has always been like this (meaning, no change from our side, PDF file always has been with poor quality - that is false regarding several previous scan I have and I sent to support team but you know.. bad faith... it is just so frustrating to face it) 🙄

         

        I'm using PDF format to scan every administrative documents my family has and this format is so common I can't imagine stop using it because of internal Dropbox problems.

         

        As another person there, I'm using for nearly ten years thoses products but if nothing is done in next months, I will change my storage solution. Too much other solutions on the market. Do not forget it.

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