Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
PhantomRick
6 years agoExplorer | Level 3
Android scratch folder disappeared
Hi, I have been using dropbox for a while to sync audiobooks between my pc & phone (S9+). After a phone restart today, the scratch folder & all files are missing. I tried redownloading the files & dro...
- 6 years ago
Hi PhantomRick, this is due to a recent change in the Android app, which you can see more details about here.
William L
6 years agoExplorer | Level 3
I am also not getting downloaded files into the scratch folder, it is missing.
They are downloaded to my android tab since I can access content with an editor which uses content addresses and I am offline, but where are they located.
Help.
Здравко
6 years agoLegendary | Level 20
Strange... 🧐 🤔 My local Dropbox files have never hidened and always reside on the same place:
I have verified this on Android 6, 9, and 10. The above is from my last phone running Android 10. 🤷 Dropbox version 214.2.6 (the last one at this post moment). All media files get accessible successfully. 😉 I'm successfully playing a song with VLC right now.
- bteitler6 years agoNew member | Level 2
I'm having the same issue on my Note 9. This offline files folder randomly deletes for me after working for a few weeks. I've been through this cycle a few times, and sometimes it starts working again mysteriously. I would second the opinion that the feature is extremely limited bordering on useless without being able to have unrestricted file access to the offline files. It is still unclear to me whether the feature is supposed to work (i.e. should always be in the scratch directly) but buggy, or if Dropbox is intentionally clearing the scratch folder periodically even though I have offline files there.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!