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PhantomRick's avatar
PhantomRick
Explorer | Level 3
6 years ago
Solved

Android scratch folder disappeared

Hi, I have been using dropbox for a while to sync audiobooks between my pc & phone (S9+). After a phone restart today, the scratch folder & all files are missing. I tried redownloading the files & dro...
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  • Jay's avatar
    Jay
    6 years ago

    Hi PhantomRick, this is due to a recent change in the Android app, which you can see more details about here.

Здравко's avatar
Здравко
Legendary | Level 20
5 years ago

Hi cann0nball,

Yes, you are right. Unfortunately, Dropbox forcibly introduce their new "feature" without option to be turn off. The files/folders get hidden even before version 226.2.2. 🤷 Take a look here for more info (some option).

Good luck!

cann0nball's avatar
cann0nball
Explorer | Level 3
5 years ago

Hi @Здравко

 

Thanks for the response. Won't the file in the scratch folder get deleted if I uninstall Dropbox in order to install an older version?

The issue I have is that the file in scratch folder was newer (updated) than the one available in Dropbox.

It stopped syncing awhile ago,  even though it was marked as offline , no idea why.

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    5 years ago
    cann0nball wrote:
    ... Won't the file in the scratch folder get deleted if I uninstall Dropbox in order to install an older version?

    The issue I have is that the file in scratch folder was newer (updated) than the one available in Dropbox. ...

    If you have updated your Dropbox application already to recent version, your "scratch" have gone wipe out already! I'm not sure what you mean "newer" here?! 🧐 If you have some new file version available, better make sure there is a copy on safe place. Generally the "scratch" is a buffer place and better don't rely to be in sync for any version, that's not guaranteed. The actual trouble here is place where this folder reside on for recent versions, nothing more (the new place gets visible only for the application for non rooted device). I'm not certain what's going on with the folder; on upgrade most probably just gets moved, but on application downgrade - folder residing on the hidden place just lefts there and the visible place gets filled as before (anew). If in mean time you have put something on the visible place... I have no idea because haven't tested. Just keep it on another safe place in your device by the way till downgrade process done. 😉 That's it.

    Hope this clarifies matter.

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