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gigaday's avatar
gigaday
Helpful | Level 6
3 years ago
Solved

automation stopped working two days ago

Automation used to work for me renaming my uploaded file, but now all I get is as shown below and the the spinner never stops. I am using Opera browser.  
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  • gigaday's avatar
    gigaday
    3 years ago

    I am happy to report that the problem I was having with Automation has now been resolved and seems to be working correctly, thank you - Tony

gigaday's avatar
gigaday
Helpful | Level 6
3 years ago

Walter - thanks for your help on this.

 

1. If I create a new folder and automate it, the renaming works - so not working might be something to do with the existing folder.

2. Or not ... I have just tried copying all the file (218) to my new test folder and the copy is stuck at "Automatically renaming your files..." and the copying has stopped there.

 

OK. I can now see that there is a problem copying SOME files but not all to my test folder. I can't see how I can send you an attachment or I would, as I now know that I have a file that won't automatically rename.

 

Tony

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Does the filename have any special characters in it, or is different in any way, such as being a very large size or something else?

 

Could you type the filenames here for the files that do and don't work, if they don't have any personal info in them?

  • gigaday's avatar
    gigaday
    Helpful | Level 6
    3 years ago

    Thanks for getting back, Jay. There's nothing confidential in any of my Dropbox files.

    The two that seem to have a problem are:

    https://www.dropbox.com/home/HUG%20song%20sheet%20pdfs

    All-I-Want-For-Christmas-Isyou 2022-12-17 (1).pdf and 

    All-I-Want-For-Christmas-Isyou 2022-12-17.pdf

    I think they are both the same and I don't know why there are two of them, I don't remember copying them once they had been uploaded.

    Regards.

    Tony

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the info, I'm not seeing anything odd with those file names, aside from the fact that they're the same, and could both be affected by something.

       

      Could the file be read-only, when you view the Properties (or Get Info) on the files in Explorer/Finder, prior to uploading?

       

      Could you also attach a screenshot of your automation settings just in case?

      • gigaday's avatar
        gigaday
        Helpful | Level 6
        3 years ago

        Here is the screenshot - btw, I don't see any way that I can attach files in Dropbox - or make any changes to the Automation settings, just creat a new one or delete an existing. - Tony

         

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