Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

gigaday's avatar
gigaday
Helpful | Level 6
3 years ago
Solved

automation stopped working two days ago

Automation used to work for me renaming my uploaded file, but now all I get is as shown below and the the spinner never stops. I am using Opera browser.  
Dropbox Basic
sync
upload
Web
  • gigaday's avatar
    gigaday
    3 years ago

    I am happy to report that the problem I was having with Automation has now been resolved and seems to be working correctly, thank you - Tony

gigaday's avatar
gigaday
Helpful | Level 6
3 years ago

Thanks for getting back, Jay. There's nothing confidential in any of my Dropbox files.

The two that seem to have a problem are:

https://www.dropbox.com/home/HUG%20song%20sheet%20pdfs

All-I-Want-For-Christmas-Isyou 2022-12-17 (1).pdf and 

All-I-Want-For-Christmas-Isyou 2022-12-17.pdf

I think they are both the same and I don't know why there are two of them, I don't remember copying them once they had been uploaded.

Regards.

Tony

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the info, I'm not seeing anything odd with those file names, aside from the fact that they're the same, and could both be affected by something.

 

Could the file be read-only, when you view the Properties (or Get Info) on the files in Explorer/Finder, prior to uploading?

 

Could you also attach a screenshot of your automation settings just in case?

  • gigaday's avatar
    gigaday
    Helpful | Level 6
    3 years ago

    Here is the screenshot - btw, I don't see any way that I can attach files in Dropbox - or make any changes to the Automation settings, just creat a new one or delete an existing. - Tony

     

  • gigaday's avatar
    gigaday
    Helpful | Level 6
    3 years ago

    I just noticed another anomaly!

     

    In my "test folder auto" it is now Automating by pre-pending the date (in the wrong format) to the front of the file name instead of appending it, which is completely not what it should be doing.

     

     

     

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!