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Joy100
2 years agoHelpful | Level 5
Backed up folders no longer show on my mobile devices
I've been using Dropbox Basic for about 2 years, without issue. Ever since they released Backup, and I clicked to enable it without knowing it was a big deal, I've had to basically start over with se...
JGiacchi
2 years agoNew member | Level 2
Well, I want the files on my hard drive and Dropbox only backs up certain folders that it thinks are important. I had moved all my files to my desktop and documents folders (the ones I could anyway, not all programs allow me to do that) to make sure they were getting backed up, and now I can’t access those through the app. So now I can’t have them stored on my hard drive if I want them backed up? That defeats why I’m using Dropbox. I don’t want to be working off the cloud. I want the files on my hard drive(s) and being backed up to the cloud in case of a crash. And I was using Dropbox as a network between hard drives for when I needed to work on files on another computer.
I had the 30+ day file history there to help with disasters or mistakes. I mean, what’s the difference between me working on my desktop files directly on my hard drive or working on them off my desktop hard drive from another computer via the Dropbox app for mistake purposes? I’m still accessing the file.
Of course, Dropbox can do what they like but if this is their new plan I guess I’ll start looking for another provider. Maybe I can find one that will let me automatically backup more than just desktop and document folders too.
Did they send out any communications about this change? I spent several hours last night and this morning trying to figure out why Dropbox “broke”, which is also frustrating.
I had the 30+ day file history there to help with disasters or mistakes. I mean, what’s the difference between me working on my desktop files directly on my hard drive or working on them off my desktop hard drive from another computer via the Dropbox app for mistake purposes? I’m still accessing the file.
Of course, Dropbox can do what they like but if this is their new plan I guess I’ll start looking for another provider. Maybe I can find one that will let me automatically backup more than just desktop and document folders too.
Did they send out any communications about this change? I spent several hours last night and this morning trying to figure out why Dropbox “broke”, which is also frustrating.
Joy100
2 years agoHelpful | Level 5
I’ve spent hours troubleshooting and researching as well. So far the only workaround is to access the backup files through Dropbox.com when I’m on a different device.
Not a great solution especially since I’m paying $200/yr for this inconvenience. Hope Dropbox fixes this Sync issue soon but I’m already researching other solutions.
Not a great solution especially since I’m paying $200/yr for this inconvenience. Hope Dropbox fixes this Sync issue soon but I’m already researching other solutions.
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