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Forum Discussion

klang999's avatar
klang999
Explorer | Level 3
4 years ago

Backup status : Error

After cancelling a backup I'm trying to redo that backup, but I'm getting an error message under status, even though I permanently deleted the first  backup.  Thanks for your help!
Dropbox Backup
Error Messages
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi klang999, welcome to the forum!

 

Can you send me a screenshot of the exact error message you’re receiving, so that I can have a visual? 

 

Let me know when you’re ready.

klang999's avatar
klang999
Explorer | Level 3
4 years ago

Hi, thanks for getting back to me.

The drive is called 'INT HD', but every time I started over it added a version nummer, (1), (2) etc. Every time I permanently deleted and wanted to start over clean, but it does not let me use simply INT HD as a name.

 

 

It seems now that the backup was made, even though it shows only 494 Gb, where as the size of the drive is 644 Gb. Does data get compressed? Anyway, as long as it says "Error" I'm not sure the data is porperly backed up. Thank you for your help, best, Peter

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi klang999, if it says error, then it means that there was an issue backing up the drive. 

     

    Are you certain that it's connected to your computer and that the Dropbox desktop application can detect it to back it up?

    • klang999's avatar
      klang999
      Explorer | Level 3
      4 years ago

      Hi, yes it is certainly connected and seen by dropbox. As I mentioned it looks like dropbox has back up the drive, I can see all the folders. However, as long as it says 'Error' under Status, I'm not really having much confidence that everything is ok. 

       

      And then there ist the question why dropbox is adding a version number (x) every time I start over and does not let me erase the old version.

       

      Thank you

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hey klang999, can you let me know the syncing status that your app reports at the moment? 

         

        Also, what is the version of the app you're using at the moment? 

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