Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

UsoT's avatar
UsoT
Explorer | Level 4
2 years ago
Solved

Banned for files containing malware

Hello there, I recently got banned for sharing links with malware, however I know for a fact that the files I'm trying to share do not have malware in them. They are accessibility enhancements for ...
Error Messages
Share
Shared Links
  • Walter's avatar
    Walter
    2 years ago

    Thanks for the nudge on this UsoT 

     

    If you're still having issues with this, please let us know here and we'll reach out via email to investigate further.

dl22's avatar
dl22
New member | Level 2
2 years ago

They don't answer as I have only the basic Dropbox, so I think that I will have to stop using Dropbox unfortunately.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    You can try posting back here Monday office hours to see if one of the team picks it up 🙂 

     

    They may miss it now though as only work Mon through Fri

    • dl22's avatar
      dl22
      New member | Level 2
      2 years ago

      All right, I will post it again then. Thanks for replying.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey dl22, sorry to hear about that! 

         

        Do you still face the same issue? If yes, would it be okay for me to reach out via email, in order for us to have a closer look into it? 

         

        Let me know! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!