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UsoT's avatar
UsoT
Explorer | Level 4
2 years ago
Solved

Banned for files containing malware

Hello there, I recently got banned for sharing links with malware, however I know for a fact that the files I'm trying to share do not have malware in them. They are accessibility enhancements for ...
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  • Walter's avatar
    Walter
    2 years ago

    Thanks for the nudge on this UsoT 

     

    If you're still having issues with this, please let us know here and we'll reach out via email to investigate further.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the nudge on this UsoT 

 

If you're still having issues with this, please let us know here and we'll reach out via email to investigate further.

santiagorulo's avatar
santiagorulo
Explorer | Level 3
2 years ago
Dear Walter, I have a similar problem. I had a file that was blocked by malware. I deleted it, but now all my links are blocked. How can I fix this?   Thanks!      
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey santiagorulo - sorry to hear about this.

     

    May I ask how long has it been since this happened?  What is the exact error you're getting? 

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