Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

da1whoknks's avatar
da1whoknks
New member | Level 2
6 years ago

Blank word word document after saving

A client has a word doc that is saved in dropbox shared folder.  She simply opens the document and renames it creating a new file.  The new file is then saved to the same location as the previous fil...
Microsoft Office
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey there cornelrules, thanks for joining the discussion here.

I'm not quite sure about the issue at hand. Could you clarify what exactly is troubling you?
cornelrules's avatar
cornelrules
Explorer | Level 3
5 years ago

Walter,

 

This is on a Windows 10, Word 365 Application, saves document from word (Save As) places in dropbox folder. Then goes back, document has 0KB blank document. Saving in other locations seem to work fine, But dropbox is the main saving location (for sync and backup). After changing the default location, the issue is gone, but we'll looking forward to re-enble save as to Dropbox.

Thank you.

  • cornelrules's avatar
    cornelrules
    Explorer | Level 3
    5 years ago

    Also good to know:  When save as to Dropbox, the document is not keeping the saved name. For ex, if we save the file as "TestFile.docx", in dropbox folder this will appear as "Document1.docx". The next saved file will be "Document2.docx" and so on. This is the name that we're seeing also in Word when saving the file. When saving to a different location the saved file will get the desired name, and the file is saved accordingly.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      Could you quit our desktop app and try again cornelrules?

      Let me know if you still receive the same error with our app closed and we'll take it from there.
      • cornelrules's avatar
        cornelrules
        Explorer | Level 3
        5 years ago

        We had already tried, and while the Dropbox app is closed the file is correctly saved on the HDD. After starting Dropbox app, saving to the very same location won't work any more.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!