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da1whoknks's avatar
da1whoknks
New member | Level 2
6 years ago

Blank word word document after saving

A client has a word doc that is saved in dropbox shared folder.  She simply opens the document and renames it creating a new file.  The new file is then saved to the same location as the previous fil...
Microsoft Office
sync
cornelrules's avatar
cornelrules
Explorer | Level 3
5 years ago

We had already tried, and while the Dropbox app is closed the file is correctly saved on the HDD. After starting Dropbox app, saving to the very same location won't work any more.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
In that case, could you please reinstall both apps and let me know if the issue persists cornelrules?

Let me know if it does and I'll send you an email to investigate further. 
  • cornelrules's avatar
    cornelrules
    Explorer | Level 3
    5 years ago

    Hi Walter,

     

    We have reinstalled the Office packet (we tried the 32 and 64 bit version) and also Dropbox app, but the issue still persist. Any other ideas?

     

    Much appreciated.

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hi cornelrules, although you mentioned you use Save as, is the autosave option also enabled in Word 365?

    If you pause syncing, and not quit the Dropbox app, does the issue persist?
  • jmaura's avatar
    jmaura
    New member | Level 2
    5 years ago

    So uninstalled office 365 and dropbox.. installed office, installed all updates, installed dropbox, enabled dropbox office feature. The issue seemed to go away for about 2 weeks and happening again. Turning off sync kind of defeats the purpose of using dropbox. 

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