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da1whoknks's avatar
da1whoknks
New member | Level 2
6 years ago

Blank word word document after saving

A client has a word doc that is saved in dropbox shared folder.  She simply opens the document and renames it creating a new file.  The new file is then saved to the same location as the previous fil...
Microsoft Office
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi cornelrules, although you mentioned you use Save as, is the autosave option also enabled in Word 365?

If you pause syncing, and not quit the Dropbox app, does the issue persist?
jmaura's avatar
jmaura
New member | Level 2
5 years ago

So uninstalled office 365 and dropbox.. installed office, installed all updates, installed dropbox, enabled dropbox office feature. The issue seemed to go away for about 2 weeks and happening again. Turning off sync kind of defeats the purpose of using dropbox. 

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