Forum Discussion

Ech0M4n's avatar
Ech0M4n
Explorer | Level 3
3 years ago

Camera upload failing

New PC, Windows with Swedish language (my old PC had English OS). Cable-connecting my Anroid/Samsung Galaxy S9 to the PC. I get the Dropbox "splash screen" and choose to Start Import. Then I get an ...
Camera uploads
desktop
Mobile
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Ech0M4n, I would like for you to locate your Dropbox icon on your task bar, next to your WiFi and hover your mouse over it.

 

That should give you the version and syncing status of the app. Can you let me know? Also, if you have a moment, feel free to check this Help Center article too. 

  • Ech0M4n's avatar
    Ech0M4n
    Explorer | Level 3
    3 years ago

    Hi!



    I stopped limiting battery usage in the Dropbox app on my phone (as per the linked helöp centre article).
    For the second setting, I could not find the Dropbox app in the list of apps to never sleep.

    Still getting the same error message as before unfortunately. BUT uploading new photos to my PC anyway (after the error message) with some delay. So something good has happened. 🙂

    • Ech0M4n's avatar
      Ech0M4n
      Explorer | Level 3
      3 years ago

      Well, it seems to happen cable-attached or not, so I guess my phone does add the images to the Dropbox app, and after some time it is synced with my desktop. I guess I can live with this, just have to try to change my behaviour since a decade or so. 🙂

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

         Hi Ech0M4n,thanks for the info!

         

        it seems you're using a Beta version (171.3.6157) of our desktop app, which could be the culprit there. 

         

        Can you make sure that Early releases are set to off, in your account settings, and then try re-installing our latest stable?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      One more question Ech0M4n. 

       

      Are you able to sync the content, and upload them to your account using camera uploads on your mobile, or do they also fail to upload there? 

      • Ech0M4n's avatar
        Ech0M4n
        Explorer | Level 3
        3 years ago

        The images do sync (without cable attached) but with some delay, I tried to explain that before. I can live with that my Phones camera sync with Dropbox, which in turn sync to my desktop.  I just have to add some patience to my routines, and accept that it takes a little longer. 🙂

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