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Ech0M4n's avatar
Ech0M4n
Explorer | Level 3
3 years ago

Camera upload failing

New PC, Windows with Swedish language (my old PC had English OS).

Cable-connecting my Anroid/Samsung Galaxy S9 to the PC. I get the Dropbox "splash screen" and choose to Start Import. Then I get an error message (in Swedish, but roughly translated "Upload failed for some photos or vi..." (truncated).

I have checked so the Dropbox account is the same on the PC and Phone.
I have checked that the Phone app is set to backup photos.
There are no Synch issues reported on the Desktop app.

On my old PC I don't recall having an issue like this, and it still imports photos from the phone via cable on the old one.

Feeling a bit stumped at the moment, does anyone have any ideas? I would very much appreciate it.  🙂

(Sorry for Swedish language in the screen captures, but I hope you will recognize them, anyway)

Camera uploads
desktop
Mobile
sync

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    One more question Ech0M4n. 

     

    Are you able to sync the content, and upload them to your account using camera uploads on your mobile, or do they also fail to upload there? 

  • Ech0M4n's avatar
    Ech0M4n
    Explorer | Level 3
    3 years ago

    The images do sync (without cable attached) but with some delay, I tried to explain that before. I can live with that my Phones camera sync with Dropbox, which in turn sync to my desktop.  I just have to add some patience to my routines, and accept that it takes a little longer. 🙂

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Ech0M4n, I am happy to hear that using Camera uploads on your mobile works for you.

     

    If you wish, we can always troubleshoot the desktop's camera uploads further, by disabling and re-enabling the feature on the app's preferences, under Backup. If this doesn't work either, and you wish for us to look into this further, I can open a ticket on my end for you.

     

    Keep me posted! 

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